Terms of Service
1. General Terms
- You must be at least 18 years old (or have parental consent) to place an order.
- All orders are subject to availability and acceptance by Duke & Co.
- We reserve the right to modify, suspend, or terminate services at any time.
2. Ordering & Payments
- Accuracy: You are responsible for providing correct delivery/pickup details.
- Payment: We accept major credit/debit cards and other secure payment methods.
- Pricing: All prices are in NZD and subject to change without notice.
- Order Confirmation: You will receive an email confirmation upon successful order placement.
3. Delivery & Pickup
- Delivery Areas: Available within specified regions (see our Delivery Policy).
- Delivery Times: Estimated times are not guaranteed due to unforeseen delays.
- Pickup Orders: Must be collected within the agreed timeframe.
4. Cancellations & Refunds
- Cancellations: Must be requested before order processing begins.
- Refunds: Issued for incorrect or undelivered orders, subject to investigation.
- Non-Delivery Claims: Must be reported within 24 hours.
5. User Responsibilities
- You agree not to:
- Misuse the website (e.g., fraud, spam, hacking).
- Submit false information.
- Resell products for commercial purposes without permission.
6. Intellectual Property
- All content (logos, text, images) is owned by Duke & Co and protected under copyright law.
- Unauthorized use, reproduction, or distribution is prohibited.
7. Limitation of Liability
- We are not liable for:
- Indirect damages (e.g., loss of profits).
- Errors in product descriptions or pricing.
- Delivery delays due to third-party couriers or unforeseen events.
8. Privacy & Data Security
- Your personal data is handled per our Privacy Policy.
9. Governing Law
- These terms are governed by New Zealand law. Any disputes will be resolved in NZ courts.
10. Changes to Terms
- We may update these terms at any time. Continued use of the website constitutes acceptance.
11. Contact Us
For questions or disputes, contact:
📧 Email: info@dukeandco.co.nz
📞 Phone: +64
6 376 8774
📬 Address: 150
Main St., Pahiatua, NZ