Terms of Service


1. General Terms

  • You must be at least 18 years old (or have parental consent) to place an order.
  • All orders are subject to availability and acceptance by Duke & Co.
  • We reserve the right to modify, suspend, or terminate services at any time.

2. Ordering & Payments

  • Accuracy: You are responsible for providing correct delivery/pickup details.
  • Payment: We accept major credit/debit cards and other secure payment methods.
  • Pricing: All prices are in NZD and subject to change without notice.
  • Order Confirmation: You will receive an email confirmation upon successful order placement.

3. Delivery & Pickup

  • Delivery Areas: Available within specified regions (see our Delivery Policy).
  • Delivery Times: Estimated times are not guaranteed due to unforeseen delays.
  • Pickup Orders: Must be collected within the agreed timeframe.

4. Cancellations & Refunds

  • Cancellations: Must be requested before order processing begins.
  • Refunds: Issued for incorrect or undelivered orders, subject to investigation.
  • Non-Delivery Claims: Must be reported within 24 hours.

5. User Responsibilities

  • You agree not to:
    • Misuse the website (e.g., fraud, spam, hacking).
    • Submit false information.
    • Resell products for commercial purposes without permission.

6. Intellectual Property

  • All content (logos, text, images) is owned by Duke & Co and protected under copyright law.
  • Unauthorized use, reproduction, or distribution is prohibited.

7. Limitation of Liability

  • We are not liable for:
    • Indirect damages (e.g., loss of profits).
    • Errors in product descriptions or pricing.
    • Delivery delays due to third-party couriers or unforeseen events.

8. Privacy & Data Security

  • Your personal data is handled per our Privacy Policy.

9. Governing Law

  • These terms are governed by New Zealand law. Any disputes will be resolved in NZ courts.

10. Changes to Terms

  • We may update these terms at any time. Continued use of the website constitutes acceptance.

11. Contact Us

For questions or disputes, contact:
📧 Email: info@dukeandco.co.nz
📞 Phone: +64 6 376 8774
📬 Address: 150 Main St., Pahiatua, NZ